Hudson products are dynamic and constantly evolving. That is where our Technical Support and Systems Engineering Department comes into play. The Tech Support staff will assist with the implementation of the software, configure it to provide you with the information you need, and then help train your key personnel on how to operate and manage its various components. The Tech Support staff will also be your primary point of contact within the Hudson Group for routine questions regarding all Hudson Products. Through the wonder of current Internet and communications technologies, our technicians can resolve most all support issues remotely. This saves you the expense and delay of on-site visits to your facility. Routine and Emergency Support are included in your monthly License fees. Unusual, excessive, or support needs outside the scope of Hudson products or services may incur additional support charges. You can view and print a copy of our support and escalation policy which also includes support rates.

Self-Service Online Support:

You may find the answers to many of your routine questions in our online documentation. You may access The Hudson Group Knowledge Base at: www.thehudsongroup.com/kb1/index.php. This link is also included for you from within most HWeb products. Open HWeb Agent, Dispatcher, Admin, etc. Click HELP on the Menu Bar. Select Hudson on the Web, and then choose Hudson Knowledge Base..

E-mail Support

You can send your routine support questions to Support@HudsonLtd.com. Emailed support requests are routed to all members of our Technical Support Staff and will normally be replied to the same or next business day. You may send a question or message to the Tech Support department from within most Hudson Products by clicking HELP on the Menu Bar, then selecting Hudson on the Web \ Send email to: support@hudsonltd.com.

Phone Support: (978) 243-3245

This one number will connect you to all Hudson Departments. For Routine Technical Support questions, press extension 1 (ONE) and leave us a message with the details of your question. That question will then be routed internally and assigned to the person most knowledgeable about your question or issue.

Emergency issues... or questions requiring immediate assistance, press extension 2 (TWO). 24 hours a day, your call will be routed directly to the on-call support technician. In the event that technician is engaged on another call, you will be asked to leave a voice mail message. That message is instantly forwarded to all members of the Technical Support Staff and your call will be immediately replied to. The Emergency Support extension is answered 24 hours a day, 7 days a week, 52 weeks per year. You will never be left without assistance when needed.